What can we
help you with?

Nothing goes when you import. While messages are paused, imported bookings get no confirmation, reminders, form reminders, aftercare, review requests, rebooking emails, card requests, texts or WhatsApp messages. If you move, cancel or mark a no-show on one, or change its treatment, the client isn’t told, so let them know yourself.

A banner at the top of your dashboard shows how many bookings are paused and when the first one is. Press Switch on when your old system has stopped sending its own, or add a date there and they go back on by themselves that day. Bookings you add with Nothing yet on Book a client in are paused the same way. The date covers every moved booking, imported or typed in, and while imported bookings are waiting for Switch on with no date, ones you add with Nothing yet wait with them. Reminders then go as each booking comes up, for visits still to come. A reminder whose time has gone doesn’t catch up, and no confirmation goes late. Anything from before then stays quiet, and a visit finished while paused never gets a review request or aftercare. New online bookings carry on as normal the whole time. An import while bookings are paused joins them, date and all. One after you’ve switched on pauses imported bookings again until you switch on.

If an import gives a client already here an email or mobile, reminders for bookings you’d already added for them start going to it, and the check screen tells you how many clients that covers.

Yes. After picking a treatment online, a client can add up to three more to the same visit, like a facial with a massage straight after. They choose one time for the whole visit, fill in their details once and pay one deposit: each treatment’s deposit added together. They’re only offered treatments you do at the same venue and, if they’ve picked someone, that person does. It’s one appointment in your calendar, showing every treatment, and the gap you keep after treatments comes after the whole visit.

You can do the same when you book a client in yourself. On Book a client in, choose the first treatment, then tap Add another treatment for each of up to three more, and tap Book in. To add one to a booking you’ve already made, open the appointment and tap Add a treatment (not on repeat bookings). Only treatments the practitioner does are offered. Either way the appointment runs for every treatment, one after another, and its price is all their prices added together. A visit with more than one treatment can’t be set to repeat. To take a treatment off, open the appointment and tap Remove next to it.

Yes. When you book a client in yourself, in the dashboard, as a repeat booking or through an import (for an imported booking, once messages for imports are switched on), their confirmation email and their 3-day and 1-day reminder emails include a secure link to confirm the appointment and save a card with Stripe. Nothing is charged. By adding their card, the client agrees you can charge your no-show fee if they don’t turn up, or the same fee if they cancel late inside your cancellation window. They see the fee before they agree.

To use it, connect Stripe on the Payouts page, then set your no-show fee, a fixed amount or a percentage of the treatment price, in Settings under Card on file for bookings you make. It’s on for every salon, but no links go out until you’ve set a fee. You can switch it off in the same place. While it’s on, a deposit link you send also lets them tick to save the card they pay with. Switched off, they’re asked for neither.

A booking you add with Just reminders carries the link in its reminders only, so use Send card request on the appointment to ask the client sooner. The appointment page shows whether they’ve confirmed and what they agreed to, and Send card request emails them the link again at any time. Clients who book online don’t get the link. If they pay a deposit, the card they pay with is saved at checkout instead, unless you’ve switched off Card on file for online bookings.

Yes, as long as the client has a card saved for that booking and your Stripe payments are connected. Cards are saved in two ways: clients who pay a deposit online save the card they pay with and agree when they book that you can charge it later, in line with your terms; and clients you book in yourself can confirm and add a card from the link in their emails. If you’ve switched off Card on file for online bookings, clients who book online only pay their deposit, so there’s no card to charge for those bookings.

If someone doesn’t turn up, open the appointment, choose the no-show fee as the reason in the card on file section of the payments panel, and charge the card. The client doesn’t need to be there. For bookings confirmed through the link, the fee they agreed to is filled in for you, the appointment shows exactly what they agreed to, and a no-show or late cancellation charge can’t be more than that fee.

It’s never charged by itself, on the day or after. A saved card is only charged when you open the appointment and tap Charge card in the card on file section.

Whatever reason you pick, everything taken for an appointment, deposit included, can’t add up to more than its price, and the list shows the most you can take for each reason. If a client would rather pay the rest in cash, take the cash and record it in the payments panel with Paid by set to Cash. Their card isn’t touched.

Yes. In Settings, untick Card on file for online bookings and save. Clients who book online then just pay the deposit you’ve set, a percentage or a set amount, by card through Stripe. They aren’t asked to agree to anything about their card, and it isn’t saved, so you can’t charge a no-show fee, a late cancellation fee or the rest of the price to it later. A booking with no deposit just books. Only the salon owner can change it.

It’s ticked for every salon until you change it. While it’s ticked, clients agree when they book that you can save the card they pay with and charge it later, in line with your terms. Bookings you make yourself have their own setting, Card on file for bookings you make, which also decides whether a deposit link you send offers to save their card. Untick both and no new card is saved. A card already saved for an earlier booking stays saved for that booking.

Not automatically. Marking a no-show sends nothing, so you decide. To tell them, open the appointment: under the status there’s a box to email them. We email them to say they missed their appointment and it’s been marked as a no-show, with a line of your own if you add one, like the balance being payable before they book again.

It goes once per appointment, from your salon’s name, and their reply comes to your own email. You need an email address on their client record.

Client already paid you a deposit another way, by bank transfer, cash or on your old system? On Book a client in, tap the amount under Deposit and how they paid. Already in your diary, on a treatment that takes a deposit, with nothing paid? Open the booking and tap the button near the top, like £20 deposit paid, or tap each one under Deposits to put on on Deposits and payments. Their booking then shows the deposit as paid, and what’s left is the balance. Still to pay, on the same page, lists visits that have been with money still owed.

Tick Hold the slot until the deposit is paid to keep the booking pending until they pay: 24 hours unless you pick another time, and never past the appointment’s start. If it isn’t paid by then, the booking is cancelled and the time goes back on your booking page. Take a payment for it before then, by cash, card, gift voucher or loyalty points, and it’s booked in rather than released. Put a released booking back with Reinstate and it shows Deposit unpaid, so you can send them the link again. Left unticked, they’re booked in straight away and the booking shows Deposit unpaid until they pay. When they pay, the deposit shows as paid on the booking, and a held booking is confirmed and they get their confirmation email, as when a client books online. On the pay page they can also tick to let you save the card for no-show fees, late cancellation fees or the balance, in the same words as online booking, while Card on file for bookings you make is on in Settings. Leave it, or switch that off, and only the deposit is taken.

Card payments are on once your bank is connected on the Payouts page.

Yes. On Treatments, open the treatment, tick This treatment has processing time and fill in Starts after (minutes) and Lasts (minutes). For a colour that develops for 45 minutes after the first 30, that’s 30 and 45. It has to finish before the end of the treatment, so you’ve time to finish off.

While it develops your client waits and you’re free. Online booking offers that time to other clients, and when you book someone in yourself it doesn’t count as a clash. Two colours can overlap as long as you’re never needed for both at once. On the grid your calendar shows the processing time as a paler striped band inside the appointment, with anyone booked in it alongside. On the list it’s a line under the treatment. The appointment page says when it is too. Clients still see the full length of their appointment.

Bookings already in your diary keep their full time until you open one and tap Add processing time. Moving an appointment moves its processing time with it, and changing its treatment takes the new treatment’s. With more than one treatment in a visit, only the first treatment’s processing time counts.

On the Treatments page, open Schedule a price change and pick the day the new prices start. Then either change the treatments you tick by a percentage or a set amount (up or down, with the option to round to the nearest £1), or type a new price for each treatment. Free treatments aren’t ticked for you.

New prices start at midnight UK time on that day. Anyone booking an appointment on or after it automatically pays the new price, even if they book today, and your booking page shows the new price and the date it starts. Appointments before that date keep today’s price. Each treatment can have one scheduled change at a time, so cancel the existing change before setting a different one.

They don’t change on their own. After you schedule a change, a pop-up lists bookings already made for dates on or after the start date. Ones still at the old price are ticked; ones booked at a different price are listed unticked, showing what they were booked at. Tick the ones to move to the new price, or keep their current prices. Appointments with more than one treatment aren’t listed; change those on the appointment itself. If you’d rather decide later, you can review them from the Treatments page at any time, even after the new prices have started. Updating a booking doesn’t send the client anything, and deposits already paid stay the same.

You can cancel a scheduled change before it starts. You’ll be asked to confirm, and you can move any bookings already made at the new price back to the current price.

Yes. Go to Settings, then Venues and add each place you work from, your own salon, a room you rent in someone else’s, a clinic you visit on Saturdays. Give each one an address and the days and hours you’re there. Leave a venue’s hours blank and it uses your usual opening hours.

Then edit a treatment on the Treatments page and tick the venues you do it at. Clients booking that treatment pick where they’d like to come, and only see times that venue is open. If a treatment is only done at one venue, there’s nothing to pick. The venue’s address is what they see on their confirmation and in their email, and it’s on the appointment in your calendar.

You can’t be booked at two venues at the same time. The one exception is a venue another person runs. Tick Someone else runs this venue and its diary is kept separate, so a colleague can be treating someone there while you’re at your own place.

If you work from one place, you don’t need any of this. Leave Venues empty and everything works as it always has. Got just one venue with hours of its own? Opening hours shows that venue’s week, which is what clients can book, and saving there makes it your one week.

Yes. Open Offers (next to Treatments), give the offer a name your clients will see, and choose how much off: a percentage, or an amount in pounds. Then pick the dates it runs and whether it’s for all your treatments or just some.

Your booking page shows the offer on the treatments it covers, with the usual price crossed out while it’s on. Any booking for an appointment on those dates is priced with it, whether the client books online or you book them in yourself, and the deposit is worked out on the offer price. The appointment shows which offer it got and how much it saved.

For a deal like 20% off a second treatment, choose a percentage off and The cheaper one when two or more are booked together. It only works with a percentage, not an amount in pounds. When two or more of the treatments it covers are booked together in one visit, online or when you book them in together, the cheaper one gets the percentage off. A treatment booked on its own is full price. It never adds to another offer: the cheaper treatment gets whichever saves more. Your booking page shows the offer on a treatment only where another treatment it covers can really be booked with it online, at the same place and with someone who does both. On a treatment’s own booking step, an offer on chosen treatments names the treatments that count with it, when there are three or fewer, and when a client adds a treatment, the ones that would get the offer say In the offer. Adding a treatment to a booking later doesn’t change the prices already there: the one added is priced on its own. Take one off and only its price comes off. A treatment left with the discount keeps its offer price. If the deal no longer applies, change the total when that’s the first treatment. When it’s an added one, remove it and add it again, so it’s priced on its own. Once clients have booked an offer, what it takes the discount off stays as it is.

Bookings made before you set the offer up keep their price, and so do bookings you move to another day. You can change an offer or stop it early at any time.

Tap Tanning when we ask what you mainly do and, where sunbeds can be switched on, we ask whether you have them: Sunbeds only or Sunbeds and treatments switches them on. Where Settings shows a Tanning box, ticking it switches them on too. Sign-up links on our sunbed pages switch them on for you. Then add each bed or booth on Beds, with the lengths clients can book, the price of each and the cool-off time after each session, and add the minute packages you sell on Packages, like 60 minutes for £30.

Sunbeds come with Pro and the Team plan. Beds aren’t counted as people, so one login with any number of beds is Pro. On Solo, Settings shows that instead of the Tanning box, tapping Tanning when we ask what you mainly do doesn’t ask about sunbeds, and moving to Solo on Billing switches sunbeds off. A salon that joined before 6 November 2026 keeps sunbeds on any plan.

Give each bed its type on Beds: lay-down, high-powered lie-down, stand-up, high-powered stand-up, collarium or spray tan. Each bed has its own lengths and prices there, so a high-powered bed can cost more than the others. Packages follow the bed type: one for high-powered lie-down beds only works on those, and one with no bed type works on any bed.

Clients sign in to your client portal (the link is on your booking page) with their email address. There they can buy a package and book a bed with their minutes. Someone new can join from the portal’s sign-in page, with their name, email, mobile and date of birth, or you can add them when they come in.

Once you’ve connected Stripe on the Payouts page, clients can also pay for a single session by card in the portal, at that length’s price, without buying a package first.

In the salon, book anyone onto a bed from the Bed calendar (tap a free time), and sell a package from the client’s record, under Tanning wallet. A package can be just for one type of bed, or have a time limit (see below).

Someone you book in for later gets the usual confirmation, as if they’d booked online: an email with a link to cancel, and a text if you send them. Someone booked in for now doesn’t get one. Reports shows the packages you’ve sold, online and in the salon.

Sunbed clients get a confirmation and one email reminder, two hours before, as long as they booked more than three hours ahead. They don’t get the 3-day or day-before reminders or aftercare, and they’re asked for a review once every 90 days at most, so a regular isn’t emailed after every session. Reminder texts for sunbed sessions are off until you tick Text reminders for sunbed sessions on Beds.

Yes. On Packages, pick the beds a package is for (lay-down only, say) and how many days the client has to use it. Leave them as they are and the minutes work on any bed and never run out. Clients see both before they buy.

Each package a client buys keeps its own minutes, so their portal and their client record show what’s left in each and when it runs out. A session uses the minutes that run out soonest first, and minutes for one type of bed before ones for any bed. Minutes still unused when a package runs out are lost.

Changing a package only affects ones sold after the change. Minutes you add by hand on a client’s record work on any bed and don’t run out.

Selling a package or adding minutes, on a client’s record or when you add a new client, needs a date of birth showing they’re 18 or over, unless the package is only for spray tans. If it isn’t on their record yet, type it in from their photo ID when you sell. Without one, a new client is still saved but gets no minutes. A sunbed salon’s campaign texts leave out anyone whose date of birth shows them under 18.

Yes. When a package has a use-by date, the client gets an email from you two weeks before its last day (half way through, for a package shorter than four weeks), saying how many minutes they have to use and by when, with a Book a session button. Each package is mentioned once for each use-by date, so if you move it they hear about the new one. Never when what’s left is less than your shortest session, and never about sunbed minutes when their date of birth shows them under 18. If you send texts and you’ve ticked Text reminders for sunbed sessions on Beds, they get a text too, which uses one of your texts. Their portal shows their soonest use-by with their minutes. Minutes brought across from your old system never get a reminder: their use-by shows on the client’s record and in their portal.

On a client’s record, under Tanning wallet, Extend on a package moves its use-by on by 7, 14 or 30 days, or to a day you pick. Pause their minutes adds days to every package of theirs with a use-by, for a holiday, say. Neither charges or refunds anything, and each is saved with who did it.

When you add a closure of a whole day or more on Opening hours, Add these days to clients’ minutes that run out after it is ticked to start with: every package bought before the closure ended that runs out after it starts gets those days added. Untick it to leave them as they are. Reports shows the minutes that ran out unused.

Yes. On Beds, each bed has Lengths and prices: a row for each length a client can book and what it costs, like 3 minutes £3, 6 minutes £5 and 12 minutes £8, up to 12 lengths a bed. Fill by the minute fills a run of lengths at so much a minute, then you change any price you like. A fixed-length booth has one row.

Clients only see the lengths each type of bed takes, with their prices, and the price shown when they book is the price they pay. A bed you set up before this has one price for every 3 minutes from its shortest to its longest session, until you change its list.

Packages are minutes, and they follow the type of bed, not the bed. So if a premium bed’s minutes should cost more, give it its own type, such as high-powered lie-down or high-powered stand-up, and sell packages just for that type.

Yes. A client without enough minutes can still book a session in your client portal and pay its price when they come in. Their booking confirmation shows what to pay. Each client can have up to 2 of these booked and unpaid at a time. To turn it off, untick Let clients book online and pay at the salon on Beds.

The session shows what’s still to pay, so take payment as usual. If they buy a package at the desk first, tap Use their minutes on the session: its minutes come out of their wallet and nothing is left to pay. If you cancel the session, the minutes go back.

Once you’ve connected Stripe on the Payouts page, they can also pay for a session by card when they book, or buy a package online.

In your client portal, clients pick a type of bed and a session length, then a day, and see every time a bed of that type is free for the whole session. Times start every 5 minutes while you’re open, grouped under each hour.

Times leave room for each bed’s cool-off, set on Beds. Clients aren’t offered a time that starts while a bed is cooling off, or one that finishes too close to the next session for its cool-off to fit. The Bed calendar checks sessions you book the same way.

A Sunbeds section with each type of bed you have, its session lengths and prices, and the minutes packages you sell: how many minutes, the price, what that comes to a minute, which beds it’s for and how long clients have to use it. Untick Active on a bed on Beds, or on a package on Packages, and it comes off the page. Changes show there straight away.

Under it are Join to book and Sign in for your client portal, and a line saying clients can book online and pay at the salon when you let them. If you do treatments too, the section sits under your treatment menu.

Yes. With your Customer wallet portal on, in Settings, the Sunbeds section of your booking page shows each type of bed that can start a session now and from what price, like 2 lay-down beds free now, from £5, or the next free time today, like Next stand-up booth free at 15:40. It updates itself every minute while the page is open. A bed only shows as free when a session can start straight away: its cleaning time, a client on it or waiting for it, any time blocked out on it, a bed marked Out of order, your opening hours and closures all count. Spray tans aren’t included.

In the portal, clients see Same again: their last sunbed session’s type of bed and length at the next free time today or tomorrow. One tap takes them to confirm it, where they choose how to pay as usual. If that length isn’t on Beds any more, it offers the nearest one that is, and says so. It keeps to your session rules too: never a length over their own longest session, or a time your rules wouldn’t book online.

Yes. In the client portal, when a client confirms a sunbed session and another bed of that type is free at the same time for the same price, they can tap Add a second bed at the same time. Their friend gives their own name, a mobile or an email, and their date of birth, and pays at the salon. It’s there when your Customer wallet portal is on, in Settings, and clients can book online and pay at the salon, on Beds.

The friend needs to be 18 or over, and their record says Check ID until you’ve seen their photo ID. Someone you already have is found by their email, or by their mobile with the same first name, and nothing on their record changes but a missing date of birth. Your session rules count them as their own client, so a friend whose session goes against one isn’t booked, and nor is one already booked in then. If the friend’s session can’t be booked, nothing is. The friend gets their own confirmation if they gave an email and your Booking confirmation email is on, and the client’s says their friend’s type of bed and time. On the counter screen they’re two clients, each with their own tile and, on a UV bed, their own Before they go in list.

By law nobody under 18 can use a sunbed: the Sunbeds (Regulation) Act 2010 in England and Wales, the Public Health etc. (Scotland) Act 2008 and the Sunbeds Act (Northern Ireland) 2011. So a client can only book or buy sunbed minutes online once their date of birth is on their record and shows they’re 18 or over. Until then their portal tells them to bring photo ID in.

You add the date of birth once you’ve seen their ID: when you book them onto a bed, or on their client record under Edit details. A booking on a UV bed for someone under 18 is refused. Spray tans aren’t covered by the rule.

Someone who joins your portal online types their own date of birth (anyone whose date of birth makes them under 18 can’t join), so they can book straight away. Until you’ve seen their photo ID, their client record and their sessions say Check ID, and the bed calendar shows a red ID on their sessions. Tap I’ve checked their ID once you have. The same goes for a new client’s date of birth brought in with Move your diary in, as it came from your old system. A date of birth you type in yourself counts as checked. Covered Beauty doesn’t check ID itself, so seeing it is up to you.

If the client cancels in good time (before your cancellation window, set in Settings), the minutes go back into their wallet automatically. Later than that, they’re lost. If you cancel the session, the minutes always go back. A cancelled session whose minutes have gone back can’t be put back on: book a new one instead. To change a session’s time or length, there’s no need to cancel it: use Move or Change length on the session.

A session the client paid for by card isn’t refunded when they cancel. In good time, its minutes go into their wallet to use another time, and the appointment says so. If you cancel a session they paid for, refund the payment from the appointment, as you would a deposit.

Yes. On Clients, tap Bring your sunbed clients across. Choose a CSV from your old system, or select the rows in Excel, Numbers or Google Sheets, copy them and paste them in: one row for each client and type of bed, with the minutes they have left. We guess which column is which, and you can change it. On the website you can add photos of your paper minutes cards instead, and we read them with AI. A row from a photo only goes in once you’ve checked it against the card and ticked it. If your salon joined before 3:30pm on 2 November 2026, reading photos opens on 2 December 2026 if we emailed you about a change to our privacy policy that day, and isn’t offered if we didn’t. A file or pasted cells work now.

You check every row: name, mobile or email, date of birth, minutes left, type of bed and use-by (leave it empty if their minutes don’t run out). Check against my clients says what each row will do: a new client, or someone already here, found by their email or mobile with a name that fits, then by name. Someone already here keeps everything on their record, and only gets a mobile, an email or a date of birth they didn’t have. Then one press adds them all, or nothing if your clients have changed since you checked. Nobody is emailed or texted.

Each client’s minutes go on their record as brought across from your old system, for that type of bed and with that use-by. They never get a use-by reminder: their use-by shows on their record and in their portal. Minutes already brought across for a client and type of bed aren’t added twice, so bringing a file in again is fine. A date of birth showing someone is under 18 holds their row until you change it or take it out. A date of birth brought across shows Check ID until you’ve seen their photo ID, unless you tick We’ve seen these clients’ ID before. Nobody can book a sunbed without a date of birth showing they’re 18 or over, so if a card didn’t have one, add it when they come in. Reports shows minutes brought across on their own, not as sales or minutes added by hand. It needs Clients access, and sunbeds switched on. There’s no undo for minutes: take any off by hand on the client’s record.

Tap a free time on the Bed calendar for a walk-in, or use New session for a phone booking. Search for the client by name or mobile, or add someone new with their name and a mobile or an email. No email is fine: they just don’t get emails. A team member needs Appointments access to search your clients here. Without it, they add the client as someone new.

Pick the length from the bed’s list, with each length’s price beside it. If they have enough minutes for that type of bed, choose Use their minutes, or Pay in salon and take the money at the desk. For a UV bed their date of birth is only needed when it isn’t on their record, and a session for anyone whose date of birth makes them under 18 is refused. Someone booked in for now doesn’t get a confirmation, and someone booked for later does.

To change a session, tap it on the bed calendar. Change length takes the extra minutes from their wallet, or puts minutes back, when they paid with minutes. Otherwise what they owe changes to the new length’s price, and if they’ve paid more than that already, it says how much to refund. Move puts it on another time or bed in use, as long as the bed is free with its cleaning time either side. What they owe stays the same, whichever bed it goes on. A session moved to more than 15 minutes away gets the usual moved-booking email, and a text if yours are on.

The bed calendar is drawn big enough to read on a phone, and you swipe sideways for more beds. A red ID on a session means their photo ID still needs checking. If you only do sunbeds, Calendar opens the bed calendar.

Yes. Print the I’m here poster from Beds and put it on your desk. A client scans its QR code with their phone camera, signs in with the email you have for them, and sees only their own sessions today. From an hour before their session they can tap I’m here, and if they’re running late they can tap 5, 10 or 15 min late, whichever still leaves time in their session.

The counter screen shows it on their bed’s tile, like Jess M. says they’re here, lights the tile up and shows them as due, after anyone booked before them whose slot isn’t over yet. If the desk is busy, they stay on the tile for up to 30 minutes after their slot, and their bed isn’t offered online while they wait. Staff still tap Here when they see them: nothing checks anyone in, takes minutes or starts a bed by itself. Moving their session to another time, or to another client, clears what they said. The poster is on Beds when the counter screen and your client portal are on.

It works alongside them. Covered Beauty doesn’t switch beds on or connect to your timers, so staff still key the minutes into your T-Max or Sigma manager at the counter, and the client presses Start in the room.

The Counter screen, from the Bed calendar, shows staff what to key in. Each bed has a tile with who’s due and who’s next, and the minutes and the bed’s timer number in big type, like Key 9 min into bed 3. Add each bed’s timer number, from 1 to 128, on Beds. The tile also says whether the session is paid, paid with their minutes or still to pay, shows when their photo ID needs checking for the 18 or over rule, and shows the cleaning time after each session.

Tap Here when they arrive, then key their minutes. Here checks them in, the same as Check in on their booking, and takes no minutes: a session paid with minutes has had them taken already, when it was booked or with Use their minutes. The tile then shows them under In the room, with their minutes and the bed’s timer number still in big type, and counts down their session and its cleaning time from when you tapped Here, so the timer in the room has the exact time. The screen updates itself every 30 seconds, and where your browser has it, Full screen fills a counter tablet or computer with it. Seeing the counter screen needs Calendar access, like the bed calendar, and tapping Here needs Appointments access.

Yes. On Beds, say where your beds are: England, Wales, Scotland or Northern Ireland. We suggest one from your salon’s postcode, and you check it and press Save. That sets the Before they go in list for each session on a UV bed. Wales has six ticks: photo ID seen, skin type talked through, guidance on using the bed, how to work the bed, the information sheet and eyewear offered. Scotland has two, photo ID seen and the information sheet, and Northern Ireland three, those and eyewear offered. England has one, photo ID seen, for the 18 or over rule that applies everywhere. A session saved before you change where your beds are keeps the list it was saved with.

The list is on the counter screen, under the client due on each tile, and on the session itself. Tick each one, pick which photo ID you saw (a passport, UK driving licence, EU photocard licence or other photo ID) and press Done. Until every tick is done, the session shows a red Checks not done. Done with some left saves those, so you can finish it later. Ticking photo ID seen also ticks off Check ID on their record, for staff with Clients or Calendar access. If the date of birth on their record says they’re under 18, photo ID seen won’t save: if their photo ID shows otherwise, change the date of birth on their record first. Check ID itself asks which photo ID you saw, and keeps who saw it and when. Changing or clearing a date of birth clears which photo ID was seen and who saw it, as that was a check of the old one.

On the website, Reports downloads the sunbed session records for the period, or all of them: every session on a UV bed with its date, time, bed, minutes, client, each tick, the photo ID seen and who pressed Done. Records are kept for 3 years from the session. If you erase a client, their sessions keep the ticks, and the record no longer names them or the photo ID they showed. Covered Beauty doesn’t check anything itself, and the list doesn’t change what the rules ask of your salon: your council’s licensing team can tell you what applies to you.

Yes. On Beds, under Session rules, set the hours between a client’s UV sessions, counted from the start of one to the start of the next (24 to start with, and 0 turns it off), the most UV sessions a client can have in any 7 days (no limit to start with), and whether skin type 1 is booked onto UV beds (it isn’t, to start with). Spray tans aren’t affected.

On a client’s record, under Tanning wallet, open Skin type and longest session to set their skin type, from 1 to 6, and the longest session you book them for. A signed sunbed consultation form that gives their skin type has Save skin type to their record. New copies of the ready-made sunbed form ask clients to pick their skin type from six descriptions. Forms you already have stay as they are.

In the client portal, clients are only offered lengths up to their longest session and times that keep to your rules, and someone whose record says skin type 1 isn’t offered UV beds while that rule is on. A session that goes against a rule isn’t booked: the portal says your rule and when their next can be, like This salon books one UV session every 24 hours. Your next can be from Tue 10 Nov at 14:20. A session a client is paying for by card counts while they pay. If a card payment arrives for one that goes against your rules by then, say because they’ve booked another close to it, it isn’t booked, and you get an email to rebook them or refund it from Stripe.

At the desk, on a walk-in, New session, Change length or Move, staff see a warning instead and can go ahead by giving a short reason, which is kept on record with their name. The counter screen shows it on the session’s tile too.

Yes. On Beds, under Lamps, add the day each bed’s lamps were last changed and the hours they’re good for, from the lamp maker. Each bed then shows something like Lamps changed 3 Aug, 412 of 800 hours. The hours count the sessions on that bed since then that were checked in or marked done. When a bed gets to 90% of its hours, the bell at the top of your dashboard says so. Nothing is emailed or texted. Tap Lamps changed today once they’re changed, and the count starts again.

When a bed breaks, tap Mark out of order on its tile on the Counter screen, or under its name on the Bed calendar, and choose the rest of today or a day up to 30 days on. Online booking stops on it straight away, and it can’t be booked at the desk. You then see the sessions booked on it while it’s out of order, each with a free bed of the same type at the same time where there is one. One tap moves them: each keeps its time and what the client owes, and clients booked for more than 15 minutes from now get an email naming their new bed. Any that can’t move stay listed with why, for you to open and move or cancel. Moving them needs Appointments access. Tap Back in use when it’s fixed.

No. Covered Beauty never takes a cut of your bookings. There’s no commission, booking fee or new-client fee on any booking, including a client’s first. You pay one flat monthly price for the software, and bookings that come through Find a salon carry no commission either.

The only fee on a booking is Stripe’s card fee on anything paid by card, like a deposit or a no-show fee charged to a saved card. Card payments are taken on your own Stripe account, so Stripe takes its processing fee from each payment before the money reaches your bank. We don’t add anything on top.

Book each visit as its own appointment first. Then go to any one of them. In its payments panel, open Also paying for and tick the client’s other appointments the payment covers. Type the total, pick how they paid and press Record. It pays off the appointment you’re on first, then the others in date order, each up to what it owes, and every appointment shows its share in its own payments list.

The list shows the client’s appointments still to come that aren’t paid in full. A refund goes on one appointment at a time.

It works for a 3 for 2 style deal too. Say a client books three massages with the cheapest one half price: book all three, open the cheapest one and change its Total to half, then record the one payment from any of them.

No. Covered Beauty is a booking app, not HMRC-recognised Making Tax Digital software, and it doesn’t send anything to HMRC. What it can give you or your accountant is every payment you’ve recorded against a booking, card, cash or bank transfer. On Data export and import, Payments downloads them all as a spreadsheet with the date, the amount, how it was paid and any refunds. Card payments show what the client paid, before Stripe’s fee.

That file only covers payments against bookings. Gift voucher sales and sunbed package sales aren’t in it, even when they go through Covered Beauty. Reports shows what you sold of each, and Gift vouchers lists every voucher. Anything you take outside Covered Beauty isn’t in it either, and nor are your expenses. So don’t send it to your accountant as all your takings.

Wondering whether Making Tax Digital reaches you? Our free Making Tax Digital check turns HMRC’s lines into treatments a week. It’s a rough check, not tax advice, and HMRC’s own checker on GOV.UK gives the official answer.

Open Deposits and payments. Still to pay lists visits from the last 90 days that have been, with money left on them, oldest first, and the total. Tap one to open it. Bookings moved in from another system aren’t listed for visits from before you switched over.

From two hours before a visit, its page starts with what’s left to pay. Tap how they paid, Cash, Card machine, Bank transfer or Other, and it’s recorded and the visit’s marked as done. Or tap Done, not paid yet. When they pay later, open the visit from Still to pay: the same buttons are at the top, to record it.

Money in this week, at the top of the same page, is the money in since Monday, with refunds taken off. Deposits that came in with a moved diary aren’t counted. The This week so far figure on your Overview is something else: the full price of visits since Monday that are marked as done, paid or not. Reports shows the same Still to pay figure, and its This week is set against last week up to the same day and time.

Once your bank is connected on the Payouts page,, anyone can buy a voucher from the Gift Cards link on your booking page: £25, £50, £75, £100, £150 or any amount from £5 to £1,000. The money goes to your Stripe account, and the code is emailed to the buyer, and to the person it’s for, if the buyer adds their email. The Gift vouchers page lists every voucher, gives you a buy link to share, and lets you issue one yourself.

Clients can use a code when paying their deposit online: if it covers the deposit, no card is needed, and if not, they pay the difference by card. At the salon, open the appointment and enter the code under Got a voucher?. Anything a booking doesn’t use stays on the voucher for next time.

Yes. On Gift vouchers, add a deal under Voucher deals: what the client pays, what the voucher is worth, the first and last day it’s on, and how many months they have to use it. For example, pay £40, get £50, valid for 6 months. On those days your gift page offers the deal as well as the usual amounts. The client pays the lower price by card and gets a voucher for the full amount, to use by the same date that many months after they buy it. Delete a deal and your gift page stops offering it straight away.

Selling one in the salon instead? Use Issue a voucher yourself, and put what they paid in Client paid and the last day it can be spent in Use by. Sold on Gift vouchers and Vouchers sold on Reports count what clients paid. Once its use-by date has passed, a voucher can’t be spent online or with Apply voucher, and shows as Expired. To honour one anyway, issue a new voucher for what’s left on it, with Client paid set to 0, so it isn’t counted as sold twice.

Yes. Every salon gets free texts each month, which reset on the 1st. That’s 50 a month on Solo, 150 on Pro and 300 on the Team plan. Switch reminders on in Settings, then Text reminders, and choose when they go out: 1 hour, 3 hours, 24 hours or 2 days before. With reminders on, clients also get a text when their booking is confirmed, moved or cancelled. Sunbed sessions only get a reminder text if you tick Text reminders for sunbed sessions on Beds.

Texts go to UK mobile numbers and are kept to one message (160 characters). You can change the reminder wording in Email and text wording, send a one-off message from an appointment with Text this client, and try it on your own phone with Send test SMS (a test uses one of your texts). Email reminders are included on every plan and don’t use your texts.

Build your forms on the Consultation forms page and choose which treatments each one applies to. On a computer it’s in the menu under Treatments and stock, and on a phone it’s at the top of More, under Most used. Starting from scratch gives you a consent tick to build on, but most people do better picking one of 25 ready-made templates instead (search by treatment, e.g. “lash” or “botox”) and editing it to fit. Picking one you already have makes a second copy with a number on the end. If some of your treatments ask for no form yet and Require medical forms is on, the page matches them to ready-made forms: tick the ones you want, and they’re set up and ticked for those treatments in one go, so clients who book them are asked for the form from then on. Forms for higher-risk treatments (injectables, semi-permanent makeup, electrolysis and piercing) are added but not ticked for any treatment. Have one checked against your insurer’s requirements and your professional body’s guidance, then choose its treatments on its Treatments tab. Each template opens with a short note on that treatment’s main risk, then asks for the client’s name, date of birth and address before your questions. Where the law sets an age limit (injectables, semi-permanent makeup, sunbeds and piercing) it also asks whether the client is under 18. Every form, template or not, ends with a signature with today’s date shown alongside it. Templates are a starting point, so read yours through and make it your own. The note at the top saying so is just for you: clients never see it, and it isn’t printed on their signed form.

To add questions, open a form and press Add another question as many times as you like, or press Paste your whole form and paste it in from Word, a PDF or your notes. Each line becomes a question for you to check, and signature lines are left out, as every form is signed and dated at the end. A line about photos, social media or marketing is never made a tick the client has to give, so they can still say no. Move a question with Up and Down, or take it off with Remove. Nothing changes until you press Save form. The consent tick stays at the end, and the form tells you if it hasn’t got one. Want a form that’s nearly the same as one you have? Open it and use Duplicate to copy it under a new name.

When a client books one of those treatments, their confirmation email includes a secure link to complete the form before they arrive, and they’re reminded 48 hours before if it’s still not done. They’re only asked for the forms ticked for the treatments they book, so a treatment with no form ticked doesn’t ask for one. If they’ve completed that exact form within the last 6 months, they’re shown what they told you last time and can confirm nothing’s changed instead of filling it all in again — they still sign and tick a fresh confirmation, so nothing is skipped silently. Patch test questions never carry over: they answer those again every time. If they arrive without their form done, use Hand to client so they can fill it in on your tablet. First set a kiosk PIN in Settings, then Kiosk PIN: while your client has the device it shows only their form, until someone from your team enters the PIN. No booking at all? Use Send a form to email them a private link, or copy it into WhatsApp or a text. A form filled in that way counts for any appointment they have in the 30 days after, as long as you haven’t changed the form since, so they aren’t asked for it twice. Forms are version-pinned, so a regulator years later can see exactly what questions were asked at the time.

Don’t need forms, for example, as a hair salon? Switch off Require medical forms on the same page and clients won’t be asked. We treat health information as UK GDPR Article 9 special-category data and only collect it with explicit consent. Staff need the Forms permission to see clients’ answers, in the dashboard or in a backup they download.

Yes, at beauty.covered.technology/my. They type the email they book with and we email them a code, so there’s no password to remember. They see what’s coming up, any forms to fill in, past visits with Book again, and any points, gift vouchers and sunbed minutes they have with you. Cancelling there follows your cancellation rules, the same as the link in their confirmation email. To move a booking they still ask you. They can add it to their phone’s home screen. Your booking page has a Your bookings button at the top that opens it (a sunbed salon with My wallet keeps that button instead), and your booking emails have a See all your bookings link to it.

They only ever see what you have for their email. Past visits only show from when that email went on their record, so if you correct a client’s email, the new address never sees visits from before the change. We never suggest other salons to them, and never tell you or any other salon where else they go. Clients with no email on their record can’t see theirs online yet. To leave your salon out, untick Clients can see their bookings online in Settings, which also takes the button and the links away.

At the top, Put your link where clients already look lists Instagram, Google and Facebook, and ticks each one off by itself once people start coming to your page from it. If your link is on a link page in your bio, such as Linktree, people coming from that tick off Instagram. You don’t need to tell us, and it never shows how many came. Under Google, if your Google listing isn’t in Settings yet, paste its link and your page gets a Google reviews link.

To put it on your Instagram profile, follow Put it on Instagram, right under your link: tap Copy link, open Instagram and tap your profile picture in the bottom right, tap Edit profile, then Links, then Add external link (Add link on Android), paste your link and tap Done.

To add it to Google, follow Get found on Google on the same page: open your Google Business Profile and tap Booking (in the Google Maps app, tap Edit profile, then Booking), then tap Add link, paste your link and tap Save. If Google has moved it, look for Booking or Appointment link. Your business needs to be verified with Google first, and Google won’t take an Instagram, Facebook or WhatsApp link there, so your booking page is what it’s after.