Everything you might need to know.

Hit the big Welcome wizard the first time you sign in. Five short steps will get you from a blank account to a working booking page: opening hours, your first treatment, a logo, your bank details for payouts, and your shareable booking link. It takes about ten minutes.

Yes. On Settings → Data you'll find CSV templates for clients and appointments. Export your existing data from your old system, paste the columns into our templates, and upload them back. The clients importer dedupes by email so re-running it is safe.

New salons start on a paid plan from day one — there's no separate free trial. If you want to look around without committing, you can cancel at any point and the subscription stops at the end of that billing period.

Two layers. Set a salon-wide default in Settings — fixed amount (£20), percentage (20%), or none. Then on any individual treatment in Treatments you can override that default — useful for a free consultation that skips the deposit, or a long appointment that takes 50% upfront. No Stripe configuration needed per treatment.

Yes. When you mark an appointment as No-show in the dashboard, click Charge card on file and pick the no-show reason — Stripe charges the saved card automatically. The client consents to off-session charges when they pay their deposit, so this is fully compliant.

Open the appointment, click Reschedule, pick a new date and time. The system collision-checks against your other bookings and emails the client a "your appointment has moved" note. You can also drag-and-drop on the calendar grid for the same effect.

A database-level exclusion constraint. Even if two clients try to book the same time at the same instant, only one transaction wins — the other gets bounced with "that slot's no longer available, pick another time". You can't accidentally double-book yourself either.

You do, but it comes out of the deposit Stripe collects — not your Covered Beauty subscription. Stripe takes their fee (around 1.4% + 20p for UK cards) before the money lands in your bank account. We never touch the deposit.

Stripe's default schedule is daily — most owners see deposits in their bank within 1–2 working days of the booking. You can change this to weekly or monthly inside your Stripe dashboard if you'd rather batch payouts.

Open the appointment, scroll to Payments, and click Refund next to the payment row. You can refund the full amount or a partial amount. Stripe sends the money back to the original card within 5–10 business days.

Solo (£9/mo) covers a single team member. Salon (£19/mo) covers up to five. Both plans include unlimited bookings, deposits, the client portal, reports, push notifications, the public marketplace listing, and email support. There's no per-booking fee or commission — what you charge clients, you keep.

For aesthetics treatments, every booking links a medical-history form to the appointment. The client gets a signed link in their confirmation email and signs it before they arrive — the form is version-pinned so a regulator years later can see exactly what questions were asked at the time. We treat health information as UK GDPR Article 9 special-category data and only collect it with explicit consent.

Email reminders are included on every plan. SMS reminders are a separate paid add-on — they cut no-show rates from around 25% to 10% in most beauty industries. If your salon would benefit, ask support to enable SMS for your account.

On the client's profile, click Erase. We anonymise their personal details (name, email, phone) immediately, keep the financial / appointment records as required by HMRC for 6 years, and log the erasure in the audit trail. The booking pages stop showing them as a returning client.

Every salon gets a clean URL like your-salon.beauty.covered.technology. Find your link in the dashboard Sharing links page — share it on Instagram, in your email signature, or pop the QR code in your salon window.

Yes. In Settings → Domain add your domain, then point a CNAME from book at the address we give you. Most clients see the green "live" tick within an hour of the DNS update.

Yes if you tick List on marketplace in your settings. The /explore page shows every listed salon with their treatments and a "Book" button. It's free — no listing fee, no commission.

Yes. Visit Settings → Security and scan the QR code with any authenticator app (Authy, Google Authenticator, 1Password). After that, signing in needs your password plus the 6-digit code. We strongly recommend it for owners.

Go to Team, click Invite, type their email and pick a role (owner / staff). They get an email with a sign-in link. Solo plan is one seat; Salon plan is up to five.

On Billing click Manage in Stripe and hit cancel. Your account stays active until the end of the period you've already paid for. We keep your data for 90 days after that in case you change your mind — after which it's permanently deleted.

On servers in the EU (Supabase, Vercel, Resend, Stripe — all UK/EU regions). Database backups run automatically every day. Our full list of processors is on the subprocessors page.

Yes. Our ICO registration covers Covered Beauty as a data processor. Each salon is the data controller for their own clients' data; we provide a Data Processing Agreement (DPA) automatically when you sign up — you can read it any time at /dpa.

Visit /status — the page probes our database, Stripe, email and background jobs live and shows you exactly which subsystem is having a problem (if any). Page auto-refreshes every minute. If everything’s green but something still looks wrong on your end, email hello@glassbook.co.uk.

Email security@glassbook.co.uk. We acknowledge within one working day. Our security.txt is at /.well-known/security.txt.