Leaving Timely?
Bring your clients with you.

How do I move from Timely to Covered Beauty?

Export your client list from Timely’s client overview report as a CSV and upload it on Covered Beauty’s Data export and import page. For your bookings and services too, ask Timely for a data export, which it says can take up to 48 hours. Paste your treatments in, or ask us to put them on, and bring your future bookings across with our bookings template. Keep Timely until you’ve checked everything, then give its 14 days’ notice. Rather not do it yourself? Send us your export and we’ll do the move for you.

We make Covered Beauty, so this guide is about moving to us. What Timely lets you export comes from its own help centre, linked below, and what our upload does is what it does today.

What can you export from Timely?

Your client list, yourself

1. In Timely, open the client overview report. It’s one of the client reports under Reports.
2. Click Edit columns, pick the client’s name, email and mobile, then click Update.
3. Export the report as CSV. Timely’s reports export as Excel, Word, PDF or CSV, and Timely recommends CSV for anything you’ll open in a spreadsheet.

Everything else, from Timely’s support team

1. Send Timely a help form through its help centre, and say the date you’d like your data.
2. Timely says requests can take up to 48 hours. The files come by email, through Timely’s data sharing site, with a code that’s valid for 15 minutes.

Good to know

• Timely’s help centre says it can export clients (with their reward points), appointments, services, client notes, products and product purchases.
• Timely’s own customer import template calls the mobile number the SMS number. Our upload reads a column headed SMS number as the client’s mobile.

Source: Timely help: How to use the client overview report, Timely help: How to print or export a report, Timely help: How to request and access your Timely data export and Timely help: the customer import template, checked 24 October 2026. Menus change, so if a button has a different name, search Timely’s help centre for exporting your clients.

How do I bring my clients across?

1. Get your client list from Timely as a CSV, as above.
2. In Covered Beauty, open Data export and import. It’s under Setup in the menu.
3. Under Migrate from another booking system, choose Import clients, pick your file and press Import CSV.
4. Check the summary. It shows how many clients were added or updated, and any rows that didn’t go in, with the reason.

We look for three things, under the headings most systems use:

• a name, headed Name or Client name, or First name and Last name (or Surname)
• an email, headed Email or Email address
• a mobile or phone number, headed Mobile, Mobile number, SMS number, Phone or Phone number

The file needs a column for each of the three, and each client needs a name and an email or phone number. If your file uses other headings, copy those three columns into our client template, which is on the same page, and upload that.

Clients are matched by email, so uploading the file again updates them rather than adding them twice. Notes come across from a column headed Notes. Other columns, such as birthdays or gender, stay in your export. Clients start as not opted in to marketing, unless your file has a column headed Marketing consent.

What about the bookings already in my diary?

Ask Timely for a data export: its appointments file has your future bookings. Then bring them across with our bookings template, on the same Data export and import page:

1. Bring your clients and treatments across first. Each booking is matched to a client by their email, and to a treatment by its name.
2. Download the appointments template and fill in a row for each booking: the client’s email, the treatment’s name exactly as it is on your menu, and when it starts, like 15/11/2026 14:30. How long it takes, its status and a note are optional.
3. Save it as CSV, choose Import appointments and press Import CSV.

Times are read as UK time, with the day first. Each booking takes the treatment’s price from your menu. The template doesn’t record a deposit a client paid in Timely, so put it in the note. Upload each file once: uploading the same file again adds the bookings twice.

Clients with no email address can’t be matched, so add their bookings in your diary. Only a few weeks of bookings? It can be quicker to add them all there. Or email us the file and we’ll put them in for you.

Clients with an email get your usual reminders before each booking, as if you’d booked them in yourself.

How do I add my treatments?

Two ways, whichever’s quicker for you:

• Paste your price list. Copy your treatments and prices from your Timely booking page, or the services file Timely sends and paste them into Paste your own price list on Treatments. Each line with a price becomes a treatment, with its time if the line has one, or an hour, marked so you can change it. Nothing goes on until you’ve checked the names, prices and times.
• Let us do it. Tap Set it up for me on the welcome screen, or on Treatments while it’s empty, and tell us where your prices are and the days you work. A link to your Timely page is fine. We put your treatments and opening hours on and email you when they’re done, usually the same day.

A treatment that’s already on your menu isn’t added again, so you can paste a longer list in later.

How long does the move take?

• Getting your data out. The client overview report exports straight away. A full data export can take up to 48 hours, Timely says, so ask for it first.
• Uploading it. Keep the page open until it shows the summary. A long file, like thousands of clients or years of bookings, takes longer.
• Your treatments. A few minutes to paste and check them. Or we put them on for you, usually the same day.
• Your booking page. The welcome screen takes a few minutes, and it tells you if anything’s missing before your page can take bookings.

So you can be taking bookings on Covered Beauty the day you start, with Timely still running until you’ve checked everything.

What should I tell my clients?

• Your new booking link. Copy it from Share booking page and put it in your Instagram bio, on Facebook, on your Google Business Profile and on your website, in place of your Timely link.
• That their bookings are safe. Once you’ve brought them across, clients with an email get a reminder from your salon’s name before each one.
• How to book from now on. They pick a treatment and a time on your page, with no account to make. If you take deposits, they pay by card as they book, straight into your own Stripe account.

Check Timely won’t send its own reminders for the same bookings as well, so nobody gets two.

Once your bookings are across, something like this works on Instagram, WhatsApp or a text:

Rather we did the move for you?

We will. Send us what you’ve got from Timely, and we’ll bring your clients and bookings across and put your menu and opening hours on.

1. Start your free trial. On the welcome screen, under Already got a menu somewhere?, open Moving from another booking system?, pick Timely and tap Help me move. Dean, our founder, hears you’re moving straight away.
2. Email your Timely export to hello@covered.technology.
3. For your menu, tap Set it up for me and tell us where your prices are and the days you work. We put them on, usually the same day.

We don’t charge for it. Your first 7 days are free, with no card needed.

Before you leave Timely

• Keep Timely until you’ve checked that your clients and every future booking have come across. Then change your booking link everywhere.
• Keep a copy of your Timely export somewhere safe.
• Timely asks for 14 days’ notice to cancel, so give it once your clients have moved across.

Source: Timely pricing and Timely terms of service, checked 10 October 2026.

Weighing up the cost? Read Covered Beauty vs Timely, with both prices side by side and where each figure comes from.